Error: Whoops! There seems to be a problem with your Network Connection

This error message means that there is some kind of issue with your network connectivity or configuration between your device and your router/ISP. Also, it can mean that there is a bad connection between your device and router/ISP.

• Make sure that your device is connected to the internet.
• Try reinstalling the Honeygain application.
• Try restarting your device.
• Try connecting your device to the router via Ethernet cable.

However, if none of the above helped, please try Disabling IPv6 support and Changing DNS Settings.

If the issue persists on your Windows device, please try clearing the application data.

Disabling IPv6 support

Windows | Android

Windows

1. Open Control Panel from the Start menu or use the Search feature.
   
   
2.  Open Network and Sharing Center
   
   
   
   
3. Select Change adapter settings
   
   
4. Right-click on your adapter and click on Properties. In our case, it's Wi-Fi adapter.
   
   
   
   
5. Scroll down until you see Internet Protocol Version 6 (TCP/IPv6). Uncheck it.
   
   
   
   
6. Click OK and start the Honeygain application.

Android

(Note: Steps might be different on your device. This guide was made using the latest Samsung One UI 2.0 
If you are on Android 4.4, and Honeygain application shows this error message, it could be that your system is not compatible with libraries that are used by Honeygain application (and which are mandatory). In this case, there is not much that can be done, and your device is simply outdated and not supported by Honeygain.)

1. Go to your device Settings and tap on Connections.

   
   
   

2. Tap on Mobile networks.
   
   

   
   
   

3. Tap on Access Point Names.
   
   

   
   
   

4. Tap on your mobile network provider.
   
   

   
   
   

5. Scroll down until you see APN protocol and APN roaming protocol connections. Make sure that both of them are set to IPv4. After that, Honeygain should start working.
   
   

   
   
   

   Changing DNS Settings

Windows | Android

Windows

1. Open Control Panel from the Start menu or use the Search feature.
   
   
2.  Open Network and Sharing Center
   
   
   
   
3. Select Change adapter settings
   
   
4. Right-click on your adapter and click on Properties. In our case, it's Wi-Fi adapter.
   
   
   
   
5. Scroll down until you see Internet Protocol Version 4 (TCP/IPv4) and click on Properties.
   
   
6. Select "Use the following DNS server addresses:" and set the "Preferred DNS server" and "Alternative DNS server" as shown in the screenshot below.
   
   
7. Click OK, and click OK once again.

Android

On Android, you can simply download and install a 1.1.1.1 application from the Google Play Store, which will simply change your DNS settings to those that should be working with Honeygain. You can download 1.1.1.1 off Google Play Store here.

Clearing the application data

• Firstly, you would need to sign out from your Honeygain account on the Honeygain Windows application. Right-click on the Honeygain application in the taskbar and select "Open Honeygain".
  
  
  
  
• Honeygain application should open. Click on the Profile icon at the top right
  
  
• Click on Logout
  
  
  
  
• Right click on the Honeygain application in the taskbar again and select "Quit Honeygain".
• Open Start and open Run program, or use the Search option to search for it and open it.
  
  
  
  
• Paste this line:

  %localappdata%

  
• Delete the Honeygain folder.
  
  
•  Install the application again.