Error: “Whoops! There seems to be a problem with your network connection” – Honeygain

🔌

The app can't reach the internet properly.

This usually comes from a connection or network setting between your device and your router or internet provider. Start with the quick checks below.

⬢ Try these first

Most of the time, one of these fixes it:

1

Check your connection

Make sure the device is online, for example by opening a website.

2

Restart your device

3

Reinstall Honeygain

Remove the app and install it again. See how to uninstall completely.

4

Use a cable

On a computer, connect to your router with an Ethernet cable if you can.

Honeygain doesn't support IPv6, so switching your connection to IPv4 often helps:

Device	Where to change it
Windows	Control Panel → Network and Sharing Center → Change adapter settings → right-click your adapter → Properties → untick Internet Protocol Version 6 (TCP/IPv6) → OK
Android (mobile data)	Settings → Connections → Mobile networks → Access Point Names → your provider → set APN protocol and APN roaming protocol to IPv4

If IPv4 didn't help, try a different DNS server:

Device	How to change it
Windows	Control Panel → Network and Sharing Center → Change adapter settings → your adapter → Properties → Internet Protocol Version 4 (TCP/IPv4) → Properties → Use the following DNS server addresses. Enter the addresses shown below.
Android	Install the 1.1.1.1 app from Google Play. It changes your DNS settings for you.

Preferred and alternative DNS server addresses in Windows IPv4 properties

Sign out, quit Honeygain, delete the Honeygain folder in %localappdata% and reinstall the app. See the step-by-step guide.

Using a very old Android version, such as Android 4.4? It isn't supported. Check the requirements.