If your JumpTask wallet earnings are not reflected in your JumpTask account, follow these steps to troubleshoot and resolve the issue.
Step-by-Step Troubleshooting Guide:
Verify Your Connected JumpTask ID
- Log in to your Honeygain account.
- Click on the profile icon located in the upper-right corner.
- Check the connected JumpTask ID displayed.
Log In to the Correct JumpTask Account
- Use the same JumpTask ID to log in to your JumpTask account.
- Verify if your balance appears correctly.
What If the Balance Is Still Missing?
If your balance remains missing, it is possible that:
- You have more than one JumpTask account connected.
- You recently changed the connected account, and credits are still associated with a previous JumpTask account.
Resolving Multiple account issues:
Contact our support team
- Request a list of all JumpTask IDs that have been connected to your Honeygain account over time. You can contact us by clicking here.
Log in To All Identified JumpTask Accounts
- Check each account to locate your earnings.
Identifying the Type of Connected JumpTask Account
- Wallet Address (Starts with “0x...”): This indicates you are using a JumpTask account connected via Wallet Connect. Log in using the "Wallet Connect" option.
JumpTask support can't identify which wallet provider you have used. You can reach out to JumpTask support here. - Regular User ID: If you have a standard user ID (not a wallet address), JumpTask support can assist you in recovering your account by helping you remember your email.