🛠 Troubleshooting
Can't find your JumpTask balance? Here's how to check what's going on.
Step 1 — Verify your connected JumpTask ID
- Log in to your Honeygain account.
- Click the profile icon in the upper-right corner.
- Check the connected JumpTask ID displayed.
Step 2 — Log in to the correct JumpTask account
- Use the same JumpTask ID to log in to your JumpTask account.
- Check if your balance appears correctly.
Step 3 — What if the balance is still missing?
It may be due to:
- You have multiple JumpTask accounts connected.
- You recently changed the connected account — credits may be on the previous account.
- Your earnings expired due to inactivity on JumpTask.
Step 4 — Resolving multiple account issues
- Contact our support team: request a list of all JumpTask IDs connected to your Honeygain account (click here).
- Log in to all identified JumpTask accounts and check their balances.
Step 5 — Identifying your JumpTask account type
-
Wallet address (starts with "0x...")
Connected via Wallet Connect. Log in using the "Wallet Connect" option. If unsure about your wallet provider, reach out to JumpTask support here. -
Regular user ID
If you have a standard user ID, JumpTask support can assist you in recovering your account by helping you remember your email.