1
Verify Your Connected JumpTask ID
- Log in to your Honeygain account.
- Click the profile icon in the upper-right corner.
- Check the connected JumpTask ID displayed.
2
Log In to the Correct JumpTask Account
- Use the same JumpTask ID to log in to your JumpTask account.
- Check if your balance appears correctly.
3
What If the Balance Is Still Missing?
It may be due to:
- You have multiple JumpTask accounts connected.
- You recently changed the connected account; credits may be on the previous account.
- Your earnings expired due to inactivity on JumpTask.
4
Resolving Multiple Account Issues
- Contact our support team: Request a list of all JumpTask IDs connected to your Honeygain account (click here).
- Log in to all identified JumpTask accounts and check their balances.
5
Identifying Your JumpTask Account Type
-
Wallet Address (starts with “0x...”): Connected via Wallet Connect. Log in using "Wallet Connect" option.
If unsure about your wallet provider, reach out to JumpTask support here. - Regular User ID: If you have a standard user ID, JumpTask support can assist you in recovering your account by helping remember your email.
Contact Honeygain support here