What to do if my JumpTask earnings are not reflected on JumpTask account?

Step 1 — Verify your connected JumpTask ID

• Log in to your Honeygain account.
• Click the profile icon in the upper-right corner.
• Check the connected JumpTask ID displayed.

Step 2 — Log in to the correct JumpTask account

• Use the same JumpTask ID to log in to your JumpTask account.
• Check if your balance appears correctly.

Step 3 — What if the balance is still missing?

It may be due to:

• You have multiple JumpTask accounts connected.
• You recently changed the connected account — credits may be on the previous account.
• Your earnings expired due to inactivity on JumpTask.

Step 4 — Resolving multiple account issues

• Contact our support team: request a list of all JumpTask IDs connected to your Honeygain account (click here).
• Log in to all identified JumpTask accounts and check their balances.

Step 5 — Identifying your JumpTask account type

• Wallet address (starts with "0x...")
  Connected via Wallet Connect. Log in using the "Wallet Connect" option. If unsure about your wallet provider, reach out to JumpTask support here.
• Regular user ID
  If you have a standard user ID, JumpTask support can assist you in recovering your account by helping you remember your email.

Contact Honeygain support →