JumpTask credits not showing in my account? – Honeygain

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Usually, the credits are in a different JumpTask account.

Check which JumpTask ID is connected to your Honeygain account, then log in to that one.

⬢ Check your connected account

Follow these steps in order:

Find your connected JumpTask ID

Log in to Honeygain, click your profile icon in the top-right corner and check the JumpTask ID shown. Here's where to find it.

Log in to that JumpTask account

Use the same ID to log in to JumpTask and check your balance.

⬢ Still can't see your credits?

The credits may be in another JumpTask account if:

⬢ You've connected more than one JumpTask account.

⬢ You recently changed the connected account. Earlier credits stay on the previous one.

Ask our support team for a list of all JumpTask IDs connected to your Honeygain account, then log in to each one to check its balance.

⬢ Can't log in to a JumpTask account?

Contact JumpTask support. If your ID is a standard user ID, they can help you recover the account through your email. If it starts with 0x, it was created with the old wallet login. JumpTask support can tell you how to access it now.

⬢ Check your connected account

⬢ Still can't see your credits?

⬢ Can't log in to a JumpTask account?

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