This message indicates that you currently have a payout request that is still pending, and as a result, your new payout request is being declined to avoid overlapping transactions.
What steps should you take next?
You should reach out to Honeygain’s customer support team for assistance. They will investigate the reason why your initial payment has not been processed successfully.
To make the support process smoother and quicker, it is recommended that you review your Tipalti account to identify any missing information or incomplete details. Providing all relevant information from your Tipalti account to the support agents will help them resolve your issue more efficiently.
What can you expect as a result?
- If the problem is resolved, the funds from your first payout may be returned to your Honeygain account balance. This will allow you to request a payout again, potentially for a higher amount if you wish.
- Alternatively, once you correct any missing or incorrect information in your Tipalti account, you will be able to receive your first payout successfully and then proceed to request another payout afterward.
Need help? Contact Honeygain support here